Shipping policy

Thank you for choosing Nexbie. This Shipping and Delivery Policy explains the delivery areas, processing and shipping times, and all other important notices regarding delivery.

I. Delivery Areas

We currently ship to most EU countries (17 countries in total, excluding Bulgaria, Croatia, Cyprus, Greece, Hungary, Ireland, Malta, Romania, Slovakia, and Slovenia). Delivery is not available to remote areas or affiliated islands. If your address falls into these restricted areas, you will not be able to complete the checkout process.

Should we expand or adjust the delivery area, we will inform you in good time through a notice on our website. Delivery to addresses outside the stated delivery area is currently not possible.

II. Shipping Costs

For all orders within the delivery area stated above, shipping is free of charge. No shipping costs are charged, regardless of the order value.

III. Processing and Shipping Time

Processing Time After receipt of your payment, your order is generally picked and handed over to the shipping service provider within 3 working days.

If your order includes an item with a longer processing time, the processing time is based on the item with the longest estimated lead time. We do not, as a rule, split orders into partial deliveries. If you wish to receive individual items earlier, please order them separately.

Shipping Time After handover to the shipping service provider, the shipping time is generally 1 to 15 working days. The exact delivery time may vary slightly depending on the destination region and shipping route.

Possible Delays Delays may occur in the following cases, for which we ask for your understanding:

  • Delivery to remote regions (possibly 1–2 additional working days)

  • High order volumes during holidays or promotional periods

  • The need for a further payment check in the case of irregularities

  • Temporary stock shortage or required stock transfer

Force Majeure Delays due to force majeure are outside our control. Force majeure means unforeseeable, unavoidable or insurmountable events, in particular:

  • National or regional restrictions or interruptions in air or ground transport (e.g., weather-related)

  • Disruptions of communication systems

  • Official orders or changes to postal regulations

  • Natural events such as earthquakes, floods, fires, heavy rain, dense fog

  • Pandemics, strikes, armed conflicts or comparable events

IV. Shipping Service Provider

Once your order has been dispatched, it will be transported by our designated logistics partner (currently DPD; the actual carrier may vary depending on the shipment). The choice of outbound carrier is made by us based on the weight, dimensions, and destination of the parcel. Customers may not select or substitute a different carrier for outbound deliveries.

For returns, you are free to choose a third-party carrier of your own choice, subject to the reimbursement terms set out in our Return Policy.

V. Order Tracking

As soon as your order has been shipped, you will receive a shipping confirmation from us by e-mail. This notification contains the tracking number and a link to shipment tracking with the shipping service provider.

You can track the shipping status of your order at any time:

  • Via the tracking link in the shipping confirmation e-mail

  • By logging into your Nexbie customer account under “My Orders”

  • By contacting our support at contact@nexbie.com

VI. Address Details and Address Changes

Please ensure that you correctly provide your name, delivery address and contact details when ordering, so that your shipment can be reliably delivered. Check your address carefully before completing payment.

Should you discover after the order that you have provided an incorrect address, please contact us immediately at contact@nexbie.com. As long as your order has not yet been shipped, we will endeavour to adjust the address.

Address Changes After Shipping After the order has been shipped, address changes can no longer be guaranteed. In such cases, you bear any additional costs that may arise as well as the risk of delayed or failed delivery.

Delays or Delivery Failures Caused by the Recipient The following situations may lead to delivery delays or failed deliveries, for which we are not responsible:

  • Address changes after shipping of the order

  • Providing an unknown, incomplete or incorrect address

  • Providing incorrect contact details

  • Refusal to accept the package

  • Addresses of schools, institutions or shared accommodation to which the courier has no access

  • Delivery attempts on weekends, holidays or at times when the shipping service provider does not deliver

VII. Delivery and Transfer of Risk

In the case of delivery to consumers, the risk of accidental loss and accidental deterioration of the shipped item only passes to you upon handover of the item to you — regardless of whether the shipment is insured or uninsured.

This means: should a package be lost or damaged during transport, we bear the risk and will endeavour to find a solution with the shipping service provider.

VIII. Notices on Package Acceptance

Acceptance Recommendation Please check the package externally for transport damage upon receipt. Should you find obvious damage to the packaging, we recommend that you document this directly with the deliverer if possible.

We also recommend that you record a complete unboxing video when opening the package and check the items against the delivery note. Should items be missing or damaged, please contact us within 48 hours of receipt at contact@nexbie.com, so that we can process the issue promptly.

This 48-hour recommendation serves solely for the quick processing of your concern and is consistent with our Return Policy. Your statutory rights, in particular the statutory right of withdrawal, remain unaffected by this and can also be asserted in full after the 48 hours have expired.

IX. Cancelling an Order

As long as your order has not yet been shipped, you can request the cancellation of your order free of charge. Please send an e-mail to contact@nexbie.com stating your order number.

Once the order has already been handed over to the shipping service provider, cancellation is no longer possible. In this case, however, you can make use of your statutory right of withdrawal — details on this can be found in our separate Withdrawal Instructions.

X. Returns

Information on returns, both within the framework of the statutory right of withdrawal and within the framework of our voluntary extended 30-calendar-day return, can be found in our separate Return Policy as well as in the Withdrawal Instructions.

XI. Contact

If you have questions regarding shipping, delivery or shipment tracking, you can reach our customer service by e-mail at: contact@nexbie.com

We endeavour to answer your inquiry within 48 hours.

XII. Updating This Shipping Policy

We reserve the right to adjust this Shipping Policy for future orders, insofar as this is necessary for legal, regulatory or operational reasons. The respective valid version can be viewed on this page. For orders already completed, the Shipping Policy published at the time of the order shall always apply.