Privacy policy

Last updated: 31, 05, 2026
This Privacy Policy applies to the products and services operated by Creality 3D Technology (Europe) GmbH with its registered office located at Wandsbeker Allee 77, 22041 Hamburg, Germany (hereinafter referred to as "Nexbie", "we", "us" or "our").
Nexbie is a specialized e-commerce platform offering 3D customized footwear products. As the data controller, we understand the importance of your privacy. Please take the time to read this Privacy Policy carefully to understand how we will use your personal data.
This website is not intended for use by users under the age of 16. If you are under 16, you need your guardian to agree to your use of this Platform and agree to the relevant terms thereof.
This Privacy Statement describes:
  1. What Data Do We Collect About You?
  2. How Do We Use Your Data?
  3. How Do We Store Your Data?
  4. How Do We Share Your Data?
  5. What Are Your Rights and Options?
  6. How Do You Contact Us?
  7. How Do We Update This Privacy Policy?

  1. What Data Do We Collect About You?

We collect personal data in the following business scenarios to provide you with our 3D customized footwear products and services:
No. Data Category Specific Data Items
1 User Registration / Email Login Email address, IP address, login time and date
2 Order Processing Name, phone number, email address, shipping address, order information
3 Payment Processing Name, payment amount, payment status, transaction ID, billing address
4 Logistics & Delivery Name, phone number, shipping address, order number
5 Customer Service Name, email address, chat records, order information
6 Marketing Subscription Email address, browsing preferences

  1. How Do We Use Your Data?

To provide you with our 3D customized footwear products and services, we will process your personal data for the following purposes. Unless otherwise stated in this Privacy Policy, you will no longer be able to use the relevant service(s) if you refuse the processing of your personal data for these purposes.
(1) User Registration / Email Login
Your registration and login information will be used to create and manage your user account, enabling you to access our Platform and services. Your IP address is collected for security purposes to detect unauthorized access and ensure the integrity of our systems. The login time and device identifier help us maintain account security and prevent fraudulent activities.
This processing is necessary for the performance of a contract to which you are a party (Art. 6(1)(b) GDPR). Without providing this data, we cannot create your account or allow you to access our services.If you do not provide this data, you will not be able to register an account or access certain features of our Platform.
(2) Order Processing
Your order information will be used to process to your orders for 3D customized footwear products, arrange for production and shipment, provide order confirmation and updates, and deliver the products to your specified address. Your contact details are used to communicate with you regarding your order status.
This processing is necessary for the performance of the sales contract (Art. 6(1)(b) GDPR). This data is essential for fulfilling your order. Without this data, we cannot process your order or deliver products to you.
(3) Payment Processing
We use your payment information to complete payment transactions, verify payment authorization, maintain accurate financial records for accounting purposes, and process refunds when applicable. Your payment information is handled by our certified payment service providers in compliance with PCI DSS standards.
This processing is necessary for the performance of the sales contract (Art. 6(1)(b) GDPR) and to comply with our legal obligations for financial record-keeping under German commercial law (Art. 6(1)(c) GDPR). We are required to retain financial records for tax and accounting purposes. Without this data, we cannot process your payment or complete your purchase.
(4) Logistics & Delivery
We use this information to deliver your 3D customized footwear products to your specified address. Your phone number is shared with our logistics partners to enable delivery notifications and coordinate delivery appointments. The tracking number allows you to monitor the status of your shipment.
This processing is necessary for the performance of the sales contract (Art. 6(1)(b) GDPR). If you do not provide this data, we cannot deliver your products to you.
(5) Customer Service
We use this information to respond to your inquiries, resolve technical issues, handle complaints, process returns and exchanges, and provide ongoing customer support. Your communication history helps us provide you with consistent and efficient service.
We process this data based on our legitimate interests in providing effective customer service, resolving disputes, and improving our service quality (Art. 6(1)(f) GDPR). We have assessed that this processing does not override your fundamental rights and freedoms, given the voluntary nature of customer service interactions. Without this data, we may not be able to assist you effectively with your inquiries or resolve your issues.
(6) Marketing Subscription
We use this information to send you marketing communications about our products, special offers, promotions, and events. Your browsing preferences and purchase history help us personalize our communications and provide you with relevant product recommendations.
We only process this data with your explicit consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time without affecting the lawfulness of processing before your withdrawal. If you do not provide consent or withdraw your consent, you will not receive marketing communications from us. However, this will not affect our ability to provide you with our core services.

  1. How Do We Store Your Data?

3.1 Data Storage Location

Your personal data is primarily stored in Germany on Shopify Cloud infrastructure. However, please note that as part of our service provision, certain data may be transferred to and processed in the United States and other countries through our service providers.
Cross-Border Transfer Safeguards: When personal data is transferred from Germany to countries outside the European Economic Area (EEA), such as the United States, we ensure adequate protection through Standard Contractual Clauses (SCCs) as required by GDPR Chapter V.
Note on Logistics: For logistics and delivery purposes, your data may be transferred to logistics suppliers located in China or the United States. This transfer is necessary for the performance of your contract (Art. 49(1)(b) GDPR).

3.2 Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The following table details our retention periods:
No. Data Category
 Retention Period Expiry Action Reason
1 User Registration Data 24 months
 Automatic deletion after account cancellation Account management
2 Order Processing Data 10 years Automatic deletion upon expiry Tax compliance requirements
3 Payment Processing Data 10 years Automatic deletion upon expiry Financial compliance requirements
4 Logistics & Delivery Data 180 days Automatic deletion upon expiry Delivery tracking and dispute resolution
5 Customer Service Data 24 months Manual deletion Service quality and dispute records
6 Marketing Subscription Data Until unsubscribed + 30 days Automatic deletion after unsubscribe Marketing consent management

3.3 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including HTTPS encryption for data transmission and platform-encrypted storage. All data is stored securely on our service providers' platforms, including Shopify Cloud, payment processors, and logistics systems.

  1. How Do We Share Your Data?

We do not sell your personal data. We only share your data with third parties as necessary to provide our services, comply with laws, or with your explicit consent.
(1) Necessary sharing with our affiliates:
We may share your personal information with our affiliates. We will only share necessary personal information, and such sharing is subject to the purposes stated in this Policy. If an affiliate intends to change the purpose of processing personal information, it will again obtain your authorization and consent.
(2) Sharing with Service Providers:
We engage trusted third-party vendors who act as data processors. They are contractually obligated to protect your data and only process it for specified purposes.
No. Service Category Data Shared Typical Recipients Purpose
1 Logistics & Customs Name, Address, Phone, Company Name, Order Details. DHL To deliver products, handle returns.
2 Payment Processing Name, payment amount, payment status, transaction ID, billing address Paypal, Shopify Payments To complete payment transactions, maintain accurate financial records.
3 Customer Support Tools Chat Transcripts, Email Content, Ticket Details, Call Recordings. Udesk To manage support tickets, live chat, and hotline services.
4 Marketing & Analytics Email Hash, Clickstream Data, Device ID, Ad Interaction Data. Omnisend UAB（Email）,Google Analytics, Facebook/Meta Pixel, TikTok Ads. To send newsletters, measure ad performance, and deliver personalized ads.
5 Content Management (CMS) Uploaded Media (Images/Video), Internal Logs. Sanity To securely store and deliver our website's core content and product information.
Information technology and hosting service providers: we may engage external service providers to provide website hosting, cloud storage, payment processing, and information technology support services. The online store platform of this store is supported and operated by Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada). To operate the online store, your order data (including personal data) will be processed by Shopify and stored on servers located in the United States. To learn about Shopify's data processing details, you can refer to its privacy policy: https://www.shopify.com/legal/privacy
(3) Legal & Safety Disclosures:
We may disclose your data to government authorities, law enforcement, or legal advisors if required by law, court order, or to protect the safety and rights of Creality and our users (e.g., in cases of fraud or intellectual property infringement).

  1. What Are Your Rights and Options?

Under the General Data Protection Regulation (GDPR), you may have the following rights regarding your personal data:
Your Rights Description How to Exercise Your Rights?
Right of Access You can request confirmation as to whether personal data about you is processed and receive a copy of it. (1) Log in to "My Account" to view order, address, and account info.
(2) Contact us as set out in Section 6.
Right of Rectification You can have your inaccurate data corrected and incomplete data completed. (1) Update your profile in "My Account".
(2) Contact us as set out in Section 6.
Right of Erasure ("Right to be Forgotten") You can have your data erased under certain conditions (e.g., withdrawal of consent). (1) Delete order/address info in "My Account".
(2) Contact us as set out in Section 6. (Note: We may retain data if required by law, e.g., for tax purposes).
Right to Withdraw Consent You can withdraw consent to processing based on consent (e.g., marketing). (1) Click "Unsubscribe" in marketing emails.
(2) Contact us as set out in Section 6.
Right of Objection You can object to the processing of your data for direct marketing. Contact us as set out in Section 6 or use the opt-out link in messages.
Right of Portability You can receive certain data you provided in a machine-readable format. Contact us as set out in Section 6.
Right to Restrict Processing You can restrict processing under certain conditions (e.g., while accuracy is verified). Contact us as set out in Section 6.
Requests will be handled in accordance with applicable legal requirements, typically within 30 days. We may need to verify your identity before processing your request.

  1. How Do You Contact Us?

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
By Email: contact@nexbie.com
European Data Representative
If you are located in the EEA, you may contact our Data Representative directly regarding data protection matters:
Data Protection Representative
Limited 77 Camden Street Lower, Dublin, D02 XE80, Ireland
Email: info@datarep.com
If you have any questions about this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving any concerns you may have regarding your privacy.

  1. How Do We Update This Privacy Statement?

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technology. When we make material changes, we will:
  • Update the "Last updated" date at the top of this Privacy Policy
  • Post the revised Privacy Policy on this website
  • Notify you of significant changes through prominent notices on our website or by email
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.
Note: This Privacy Policy applies exclusively to this website (de.nexbie.com) and does not cover any third-party websites or services that may be linked from this site. We recommend reviewing the privacy policies of any third-party sites before providing your personal data.