Shipping Policy

Thank you for choosing Nexbie. This Shipping and Delivery Policy explains our delivery areas, shipping charges, processing and shipping times, and other important information regarding the delivery of your order.

I. Delivery Areas

We currently ship to all 27 European Union member countries. Delivery is available to addresses covered by our designated logistics partners.

Delivery restrictions, additional charges or different delivery times may apply to remote areas, islands or addresses outside the standard service areas of our logistics partners.

Any applicable shipping charge or delivery restriction will be displayed during checkout before you confirm your order.

Delivery to countries or addresses that are not available for selection during checkout is not currently possible.

II. Shipping Costs and Estimated Delivery Times

Shipping charges and estimated delivery times are determined by the destination country.

III. Processing and Shipping Time

Possible Delays

Delivery delays may occur in the following circumstances:

• Delivery to remote regions or islands
• High order volumes during holidays, product launches or promotional periods
• Additional payment or fraud-prevention checks
• Temporary stock shortages or required inventory transfers
• Customs inspections or clearance procedures where applicable
• Carrier network disruptions or unsuccessful delivery attempts

Force Majeure

Delays caused by events outside our reasonable control may include:

• National or regional restrictions or interruptions to air or ground transport
• Severe weather conditions
• Disruptions to communication, payment or logistics systems
• Official orders or changes to postal, transport or customs regulations
• Natural events such as earthquakes, floods, fires, heavy rain or dense fog
• Pandemics, strikes, armed conflicts or comparable events

IV. Shipping Service Provider

Once your order has been dispatched, it will be transported by one of our designated logistics partners.

Our current primary carrier is DPD. However, the actual carrier may vary depending on the parcel weight, dimensions, inventory location and destination.

The outbound carrier is selected by Nexbie. Customers cannot select or substitute a different carrier for outbound delivery.

For returns, you may choose a third-party carrier, subject to the conditions and reimbursement terms stated in our Return Policy.

V. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page.

You can track your order:

• Through the tracking link in your shipping confirmation email
• Through “My Orders” in your Nexbie customer account
• By contacting us at support.eu@nexbie.com

VI. Address Details and Address Changes

Please provide your full name, delivery address and contact details accurately when placing your order. Check your delivery information carefully before completing payment.

If you discover that your address is incorrect after placing your order, please contact us immediately at support.eu@nexbie.com.

We will endeavour to update the delivery address if your order has not yet been dispatched.

Address Changes After Shipping

Once an order has been dispatched, an address change cannot be guaranteed. You may be responsible for reasonable additional costs and the risk of delayed or failed delivery to the extent permitted by applicable law.

Delays or Delivery Failures Caused by the Recipient

The following circumstances may result in delayed or failed delivery:

• Requesting an address change after dispatch
• Providing an incomplete, incorrect or unknown delivery address
• Providing incorrect contact information
• Refusing to accept the parcel
• Providing an address that the carrier cannot access, including certain schools, institutions or shared accommodation
• Delivery attempts during weekends, public holidays or outside the carrier's normal service schedule

VII. Delivery and Transfer of Risk

For deliveries to consumers, the risk of accidental loss or accidental deterioration of the goods passes to you only when the goods are handed over to you, regardless of whether the shipment is insured.

If a parcel is lost or damaged in transit before it is delivered to you, we will work with the shipping service provider to resolve the matter in accordance with applicable law.

VIII. Package Acceptance

Please inspect the external packaging for visible transport damage when you receive your parcel.

If you notice obvious damage, we recommend documenting it with the delivery representative where possible.

We also recommend recording a complete unboxing video and checking the products against the packing list.

If an item is missing, damaged or defective, please contact us within 48 hours of receiving the parcel at support.eu@nexbie.com.

IX. Cancelling an Order

You may request cancellation free of charge as long as your order has not yet been dispatched.

Please email support.eu@nexbie.com and include your order number.

Once an order has been handed over to the shipping service provider, it can no longer be cancelled.

You may still exercise your statutory right of withdrawal. Further information can be found in our separate Withdrawal Instructions.

X. Returns

Information about returns under the statutory right of withdrawal and our voluntary extended 30-calendar-day return policy can be found in our separate Return Policy and Withdrawal Instructions.

XI. Contact

XII. Updating This Shipping Policy

We reserve the right to update this Shipping Policy for future orders where necessary for legal, regulatory or operational reasons.

The current version of this Shipping Policy will remain available on this page. For orders already completed, the Shipping Policy published at the time of the order will apply.